Frequently Asked Questions
What size tent do I need ?
- Please check our size and seating guidelines page. Or, just give us a call
!
Do you deliver and set up?
- Set-up, and take-down of the tent is included in our price. We
also include basic lighting and sidewalls. A delivery charge will be added based on distance from Massena, NY. Tables
and chairs will be left stacked neatly under our tents and we request that they should be the same way when we return
for pick-up, unless prior arrangements have been made. For deliveries without tents, a delivery charge is applied. Set-up
and take-down of tables and chairs is not included. If this service is needed, arrangements must be made in advance of your
event and a fee will be arranged at that time.
When
do you set-up the tent(s) ?
- We wills
set the tent(s) up anywhere from 1-3 days prior to your event. This is dependant upon your needs and our schedule. As most
rentals are for the weekends, we normally are setting up on Wednesdays, Thursdays,and Fridays, and taking down on Mondays
and Tuesdays.
What type of sidewalls
do you have ?
- We have solid,
clear, and "cathedral-window" sides available. We provide enough to enclose your tent, and unlike
some companies, we do not charge extra for them.
How much soil is required for staking the tent?
There should be a minimum of 30" of soil to properly stake the tents. Any less than this compromises the safety of your
guests and our equipment. We will not install tents without proper staking conditions!
What forms of payment do you accept ?
- We accept cash, checks, and Visa/Mastercard.